{"id":455,"date":"2024-10-29T10:00:00","date_gmt":"2024-10-29T10:00:00","guid":{"rendered":"https:\/\/overlineconsulting.com\/insight\/79-balancing-product-innovation-test-and-learn-and-agile-strategies-in-retail-media-a-conversation-with-jack-johnson-of-ocado-retail\/"},"modified":"2025-04-30T15:05:48","modified_gmt":"2025-04-30T15:05:48","slug":"balancing-product-innovation-test-and-learn","status":"publish","type":"insight","link":"https:\/\/overlineconsulting.com\/insight\/balancing-product-innovation-test-and-learn\/","title":{"rendered":"Ocado: Balancing Product Innovation, Test and Learn, and Agile Strategies in Retail Media"},"content":{"rendered":"\n<section class=\"hero angled post-hero lazyload\" style=\"background-image:inherit;\" data-bg-image=\"url(&#039;https:\/\/overlineconsulting.com\/wp-content\/uploads\/insights-hero.svg&#039;)\">\n\n   <div class=\"container d-grid\"> \n      <div class=\"col-12 col-md-5\">\n         <div class=\"post-hero__content\">\n            \n            <span class=\"post-hero__tag\">Podcasts<\/span>\n            <h1 class=\"post-hero__title\">\n               Ocado: Balancing Product Innovation, Test and Learn, and Agile Strategies in Retail Media            <\/h1>\n                                       <div class=\"post-hero__author\">\n                  A Conversation with Jack Johnson of Ocado Retail               <\/div>\n               <!-- <div class=\"container\"> -->\n    <div class=\"col-12 col-md-6\">\n        <div class=\"podcast_links\">\n            <div class=\"links\">\n            <div class=\"listen\">\n            <span class=\"listen\">Listen on:<\/span>\n            <a href=\"https:\/\/podcasts.apple.com\/us\/podcast\/time-for-a-reset\/id1504655307?uo=4\" target=\"_blank\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"27\" height=\"27\" viewBox=\"0 0 27 27\" fill=\"none\">\n                <g clip-path=\"url(#clip0_1124_39856)\">\n                    <path d=\"M24.126 20.707C23.7242 21.6353 23.2486 22.4898 22.6975 23.2754C21.9463 24.3464 21.3313 25.0878 20.8573 25.4994C20.1225 26.1751 19.3353 26.5212 18.4923 26.5409C17.8871 26.5409 17.1572 26.3687 16.3077 26.0193C15.4553 25.6716 14.672 25.4994 13.9557 25.4994C13.2046 25.4994 12.399 25.6716 11.5372 26.0193C10.6742 26.3687 9.97898 26.5507 9.44743 26.5688C8.63902 26.6032 7.83323 26.2473 7.02893 25.4994C6.51557 25.0517 5.87347 24.2841 5.10426 23.1967C4.27896 22.0355 3.60045 20.689 3.06889 19.1538C2.49961 17.4957 2.21423 15.89 2.21423 14.3355C2.21423 12.5549 2.599 11.0191 3.36969 9.73208C3.97538 8.69832 4.78116 7.88285 5.78966 7.28421C6.79816 6.68557 7.88785 6.38051 9.06135 6.361C9.70345 6.361 10.5455 6.55961 11.5919 6.94996C12.6353 7.34162 13.3053 7.54023 13.599 7.54023C13.8186 7.54023 14.5629 7.30799 15.8246 6.84499C17.0178 6.41561 18.0248 6.23782 18.8498 6.30786C21.0853 6.48827 22.7648 7.3695 23.8817 8.95712C21.8824 10.1685 20.8934 11.8652 20.9131 14.0418C20.9311 15.7372 21.5462 17.148 22.7549 18.2682C23.3027 18.7881 23.9145 19.1899 24.5951 19.4753C24.4475 19.9034 24.2917 20.3134 24.126 20.707ZM18.9991 0.532051C18.9991 1.86088 18.5136 3.10161 17.5459 4.25001C16.3782 5.61524 14.9657 6.40413 13.434 6.27965C13.4145 6.12023 13.4032 5.95245 13.4032 5.77613C13.4032 4.50046 13.9585 3.13523 14.9447 2.01897C15.4371 1.45379 16.0633 0.983851 16.8227 0.608971C17.5804 0.239684 18.2971 0.0354607 18.9712 0.000488281C18.9909 0.178132 18.9991 0.355788 18.9991 0.532034V0.532051Z\" fill=\"white\"\/>\n                <\/g>\n                <defs>\n                    <clipPath id=\"clip0_1124_39856\">\n                        <rect width=\"26.5706\" height=\"26.5706\" fill=\"white\"\/>\n                    <\/clipPath>\n                <\/defs>\n                <\/svg>\n            <\/a>\n            <a href=\"https:\/\/open.spotify.com\/show\/4NXincBvBYgbVqGSgsMzFR?si=L6ObO1LZQoaH3kq5we6V4w\" target=\"_blank\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" 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3.71054 0.836515 4.58238C0.509572 5.42828 0.281231 6.39354 0.218957 7.8051C0.156682 9.22704 0.141113 9.67853 0.141113 13.2853C0.141113 16.892 0.156682 17.3435 0.218957 18.7603C0.281231 20.1718 0.509572 21.1423 0.836515 21.983C1.17903 22.86 1.63052 23.6021 2.37263 24.339C3.10954 25.076 3.85165 25.5326 4.7235 25.87C5.5694 26.1969 6.53465 26.4252 7.94621 26.4875C9.36297 26.5498 9.81446 26.5654 13.4212 26.5654C17.0279 26.5654 17.4794 26.5498 18.8962 26.4875C20.3078 26.4252 21.2782 26.1969 22.1189 25.87C22.9908 25.5326 23.7329 25.076 24.4698 24.339C25.2067 23.6021 25.6634 22.86 26.0007 21.9882C26.3276 21.1423 26.556 20.177 26.6183 18.7655C26.6805 17.3487 26.6961 16.8972 26.6961 13.2905C26.6961 9.68372 26.6805 9.23223 26.6183 7.81548C26.556 6.40392 26.3276 5.43347 26.0007 4.59276C25.6738 3.71054 25.2223 2.96843 24.4802 2.23151C23.7432 1.49459 23.0011 1.03791 22.1293 0.700591C21.2834 0.373648 20.3181 0.145308 18.9066 0.083033C17.4846 0.0155687 17.0331 0 13.4264 0Z\" fill=\"white\"\/>\n        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data-src=\"https:\/\/overlineconsulting.com\/wp-content\/smush-webp\/clv05m2htd7xezm0ugtn32eckvo2.jpeg.webp\" alt=\"Ocado: Balancing Product Innovation, Test and Learn, and Agile Strategies in Retail Media\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 1400px; --smush-placeholder-aspect-ratio: 1400\/1400;\"> \n                  <\/div>\n               <\/div>\n            <\/div>\n                     \n   <\/div>\n   \n   <\/section>\n\n\n\n\n\n<p>On a recent episode of&nbsp;<a href=\"https:\/\/podcasts.apple.com\/us\/podcast\/time-for-a-reset-the-marketing-podcast-with-global-leaders\/id1504655307\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Time For a Reset<\/em><\/a><em>&nbsp;Marketing Podcast: Insights from Global Brand Marketers,<\/em>&nbsp;brought to you by&nbsp;<a href=\"https:\/\/controlvexposed.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Overline<\/a>&nbsp;Marketing Consultancy, host&nbsp;<a href=\"https:\/\/www.linkedin.com\/in\/marketingtransformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">Paul Frampton<\/a>&nbsp;connects with&nbsp;&nbsp;<a href=\"https:\/\/www.linkedin.com\/in\/jack-johnson-1bbb9257\/\" target=\"_blank\" rel=\"noreferrer noopener\">Jack Johnson<\/a>, Head of Ocado Ads at&nbsp;<a href=\"https:\/\/ocadoretail.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ocado Retail<\/a>, UKs popular and preferred online grocer.<\/p>\n\n\n\n<p>Jack highlights Ocado\u2019s unique position as a leading online-only grocery retailer, emphasising their innovative use of data and flexible advertising solutions. He stresses the importance of moving away from legacy retail media strategies and advocates for a \u201ctest and learn\u201d mentality. He shares insights on their groundbreaking \u201cMPDLab\u201d initiative and how Ocado\u2019s comprehensive data approach sets it apart from competitors.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cWe need to stop recycling past strategies. Too often, brands fall back on what worked before instead of innovating. We need a \u2018test and learn\u2019 mentality to drive real growth with retail media.\u201d&nbsp;<\/em><strong><em>Jack Johnson, Head of Ocado Ads<\/em><\/strong><\/p>\n<\/blockquote>\n\n\n\n<section id=\"podcast_player\">\n   <div class=\"container mb-4\">\n      <div class=\"col-10 col-offset-1\">\n         <div id=\"buzzsprout-player-15967853\"><\/div>\n\t\t\t\t <script src=\"https:\/\/www.buzzsprout.com\/960496\/15967853.js?container_id=buzzsprout-player-15967853&amp;player=small\" type=\"text\/javascript\" charset=\"utf-8\"><\/script>      <\/div>\n   <\/div>\n<\/section>\n\n\n<h2 class=\"wp-block-heading\"><strong>The Need to Step Away from Cookie-Cutter Strategies<\/strong><\/h2>\n\n\n\n<p>The discussion opens with a critical question: What should be reset? Jack\u2019s answer is both refreshing and challenging. He advocates for breaking free from the cycle of repeating past marketing plans that have outlived their effectiveness. Too often, brands cling to familiar strategies that have yielded success in the past, stifling innovation and growth.&nbsp;<\/p>\n\n\n\n<p>Instead, he calls for a \u201ctest and learn\u201d mentality, encouraging brands to explore uncharted territories to drive creativity and effectiveness in their media strategies. This approach is not just a theoretical ideal but a core principle at Ocado, where innovation is prioritised to enhance customer experiences.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Ocado\u2019s Unique Position<\/strong><\/h2>\n\n\n\n<p>Johnson elaborates on Ocado\u2019s distinctive position as the world\u2019s largest online grocery retailer, functioning entirely online without the overhead of physical stores. This model offers Ocado an unparalleled selection of over 33,000 products, significantly more than traditional supermarkets. Partnering with Marks &amp; Spencer and Waitrose for online grocery delivery further enhances Ocado\u2019s value proposition, giving customers access to high-quality products and services.<\/p>\n\n\n\n<p>The COVID-19 pandemic tested Ocado\u2019s operational resilience. Johnson highlights how the company swiftly adapted to surging demand for grocery delivery, solidifying its reputation for exceptional service during challenging times. This adaptability has positioned Ocado as a leader in online grocery retail.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Revolutionizing Product Launches Through Innovation<\/strong><\/h2>\n\n\n\n<p>Central to Ocado\u2019s strategy is introducing the&nbsp;<strong>MPDLab<\/strong>, a groundbreaking initiative designed to facilitate rapid product launches. Jack explains that MPDLab allows brands to test new products and promotions within a controlled segment of Ocado\u2019s customer base. This method provides valuable insights while minimizing the complexities typically associated with product launches in brick-and-mortar settings. The ability to experiment in a low-risk environment accelerates innovation and helps brands refine their offerings before broader deployment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Data-Driven Flexibility for Brand Growth<\/strong><\/h2>\n\n\n\n<p>Data is the lifeblood of modern retail, and Jack underscores Ocado\u2019s commitment to harnessing it effectively. Unlike many competitors that rely on loyalty programs for insights, Ocado captures 100% of customer purchase data across its platform. The closed-loop measurement approach enables brands to access granular results on their marketing efforts, allowing for informed decision-making.<\/p>\n\n\n\n<p>Ocado\u2019s advertising options are diverse, ranging from search placements to coupons and product sampling. Johnson emphasizes that flexibility is critical to their approach, ensuring that brands of all sizes can engage with Ocado Ads in a way that meets their unique needs.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Looking Ahead: The Future of Retail Media<\/strong><\/h2>\n\n\n\n<p>As the conversation unfolds, Jack shares his vision for the future of retail media. He firmly believes that online growth will continue to dominate the retail landscape, and brands will increasingly shift their focus to online engagement. This transformation presents exciting opportunities for Ocado, positioning it as a pivotal player in the evolving retail media ecosystem.<\/p>\n\n\n\n<p>However, he also acknowledges the challenges ahead. He notes the fragmentation within the industry and the pressing need for standardisation in measurement practices. This standardisation is essential for the success of retail media networks and will require collaboration and incentives across the industry.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The Evolving Role of Retail Media Leaders<\/strong><\/h2>\n\n\n\n<p>Leadership in retail media requires a specific skill set, and Johnson outlines three core attributes necessary for success:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Influence Across the Organization<\/strong>: Leaders must be able to engage and motivate various stakeholders, aligning their objectives with broader company goals.<\/li>\n\n\n\n<li><strong>Curiosity and Understanding<\/strong>: A genuine desire to understand the intricacies of retail operations is vital for effective decision-making and strategy development.<\/li>\n\n\n\n<li><strong>Resilience<\/strong>: The ability to navigate challenges and setbacks is essential in the fast-paced world of retail media.<\/li>\n<\/ol>\n\n\n\n<p>Jack also stresses the importance of clear communication. As a leader, he is committed to refining his ability to articulate media and marketing concepts in relatable terms, ensuring that the entire organization understands the value of their work.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Wrapping Up: Embracing Change for Growth<\/strong><\/h2>\n\n\n\n<p>The episode wraps up with reflections on the ongoing evolution of the retail media landscape. Paul and Jack acknowledge the exciting opportunities for brands embracing innovation and adaptability.<strong>Key Takeaways<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Embrace Innovation<\/strong>: Brands must move away from recycling past strategies and adopt a \u201ctest and learn\u201d mentality to foster creativity and drive real growth in the retail media landscape.<\/li>\n\n\n\n<li><strong>Leverage Data Effectively<\/strong>: Ocado\u2019s unique position as a fully online grocery retailer allows it to capture comprehensive purchase data without relying on loyalty programs, providing valuable insights that enhance advertising effectiveness.<\/li>\n\n\n\n<li><strong>Future of Retail Media<\/strong>: The retail media landscape is rapidly evolving, with a significant shift towards online engagement.\u00a0<\/li>\n\n\n\n<li><\/li>\n<\/ul>\n","protected":false},"author":7,"featured_media":456,"template":"","meta":{"_acf_changed":true,"content-type":""},"insight-type":[11],"class_list":["post-455","insight","type-insight","status-publish","has-post-thumbnail","hentry","insight-type-podcasts"],"acf":[],"_links":{"self":[{"href":"https:\/\/overlineconsulting.com\/wp-json\/wp\/v2\/insight\/455","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/overlineconsulting.com\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/overlineconsulting.com\/wp-json\/wp\/v2\/types\/insight"}],"author":[{"embeddable":true,"href":"https:\/\/overlineconsulting.com\/wp-json\/wp\/v2\/users\/7"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/overlineconsulting.com\/wp-json\/wp\/v2\/media\/456"}],"wp:attachment":[{"href":"https:\/\/overlineconsulting.com\/wp-json\/wp\/v2\/media?parent=455"}],"wp:term":[{"taxonomy":"insight-type","embeddable":true,"href":"https:\/\/overlineconsulting.com\/wp-json\/wp\/v2\/insight-type?post=455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}